What Is Online Reputation Management?

Over the last couple years if you are a CEO or a Politician or somebody who is sensitive about your personal brand, you have probably heard the terminology of Online Reputation Management. Most of the time the people who offer this service, fast talk you and tell you about how they have this magical software that analyzes social conversation on social networks to track what people are saying about you. They then proceed to tell you that they are the only ones on God’s green earth that can manage your reputation and that they are experts in the field with years of experience. The only problem is that before the evolution of Social Networks and the dramatic rise of two way social conversation there was no such thing as Online Reputation Management. They tell you that they will monitor all conversation about you on Twitter, Facebook, Myspace etc.

This is all great that the people you are hiring plan on monitoring this social conversation but would it not be more beneficial to your personal brand for you yourself to be actively monitoring this conversation and taking an active part. After all you are the one that needs to learn about what people are saying about you both the positive and negative. The team that you hire should be the ones to both monitor your reputation but also continually put together strategies on how you could actively improve your reputation in the public eye based on what people are saying. Instead of just having someone monitor your reputation and then in most cases post positive feedback or in some cases ask the poster of negative feedback to remove the post which hardly ever is successful and usually back fires. To be successful in Online Reputation Management, the person whose reputation is being monitored must take an active role.

Instead of watching the News or Reading the Newspaper like in the past, people are actively basing their political views and their buying trends based on what they read from their friends on Twitter, Facebook and the various other Social Networks. Reputation Monitoring, and Risk Management is not just a big brand thing anymore in my opinion. People in this day and age feel compelled to voice their opinions on their life experiences more so than any other time in history and on the same hand people are more compelled to take the advice of their peers so with the mix of these two phenomenons the desire for Reputation Management was born.

The next question you are asking after taking the time to read this post is what should I do when I find negative feedback about my product or if in the case of a politician what do I do if somebody is posting negative feedback about my views and agendas? There is no specific Yes or No answer to this question or definitive way to combat this since each case is unique. In most cases though you are dealing with social personalities who feel very compelled to voice their displeasure about your views or your product. One thing you should not do is ask them to discord their post, it is almost like you are asking them to take away their voice. You should read their post and apply their opinion to self improvement of yourself or your product. You should also engage this person directly with the end goal of really deeply understanding on a greater level the purpose of their displeasure to so you could understand their angle and learn from it. According to research done by Emarketer over 47% of companies actively engage the person who posted negative feedback on them. Reputation Management will only grow in the future and will soon replace traditional Public Relations as more and more people migrate their thoughts to social networks.

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Top 5 Tech Bloggers/Social Media Experts of the Decade

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Over the course of the last two years, I have met several self proclaimed Social Media experts and have even proclaimed that I myself am a Social Media Expert. Yes even myself with beer in hand standing on top of the beer pong table at a College Bar after winning a very competitive Beer Pong match. I was right there screaming out to everybody ” I am A Social Media Expert”. It did me no good since nobody there had a clue in what I was talking about but made a great blog story.

To make a long story short there is only a couple Bloggers or Social Media experts or kings of self promotion who I really deeply respect and am an avid reader of their blogs. If I don’t mention you in this post please don’t be upset as there are several other content creators out there that they deserve mention but you just can’t mention everyone. These players below are people that have changed the game in my opinion in the rhelm of Social Media over the past decade.

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Seth Godin read his book “Tribes” avid reader of his blog. He also started Squidoo a top 500 Alexa site based around a unique concept of giving content creators a piece of the action on the cash they generate. He not only has a deep grasp of the Social Hemisphere but is just a temendously engaging writer who keeps audience of all demographics interested with clear cut examples, analysis and humor. I think his blog is just a tremendous read.

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Scott Monty
Scott is one of the most interesting Bloggers that I have come across. He happens to be the head of social media at Ford. He has really done an awesome job of building a community around Ford even in tough times. He was responsible for holding the biggest Tweet Up ever according to Guinness World Records and from being a continued reader of his Blog and Twitter you could just tell that he is one of most creative and articulate individuals out there.

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Chris Brogan

If you make a list of Social Media Experts or Bloggers who really create killer content you have to include Chris in any conversation. I once emailed him about two years ago with almost zero understanding of how Social Media worked coming fresh from Affiliate Marketing space. I asked him how much he charged for his services without doing any research and then he in turn replied minimum $15,000 and then I went on to ask him for references thinking he was out of his mind for charging me that . To make a long story short, I felt like an idiot afterward.

He has ultimate street cred in my book and I am currently in the middle of reading his book “Trust Agents”. I follow his blog mainly because of the interesting insight he provides on the evolution of New Media and I have really learned a lot about how to leverage New Media in my everyday life from just reading his blog in my reader. I have found all the New Media kind of difficult to stay on top of even from a self proclaimed techie like me.

Pete Cashmere founder of Mashable. Mashable is awesome, they report on the coolest trends in the Social space. They are made up of a team of bloggers who all bring a unique set of insight to certain subjects. I think Pete has done an amazing job with continually every single day making sure they are on top of the latest Social Media News. I don’t know where I would be without my daily email from Mashable updating me on what’s hot.

Michael Arrington TechCrunch

Techcrunch was one of the first blogs I ever remember reading. It is second blog I read after I wake up in the morning behind Mashable and has deep insight into anything that goes on in Mobile which means iPhone, Android Blackberry etc. Their insight into new trends in Mobile is what fascinates me. I have learned a ton from the way both them and Mashable encourage people to share and spread their content utilizing social tools such as Facebook Connect and Facebook Fan group embeds on the site.

I am excited to see what the future holds in Social Media and wil continue to read these 5 blogs on a daily basis to try to stay on top of the evolution.

One of the Best Viral Video Ads

Below is one of the best Viral Video Ads that I have seen in a while. It’s simplicity and its call to action to go check out the web site are almost perfect.

Value of Sponsored Tweets and Sponsored Postings and Legitimacy!

UnknownOver the last two years several new tech companies like IZEA which runs Sponsoredtweets and Adly which is also a sponsored tweet company mostly brokering the tweeting services of celebrities with large amounts of followers have popped up. These companies are starting to attract large amounts of advertising dollars from major brand advertisers like Carl Jr’s and Sears that see dollar signs with the possibility of attaching themselves to these Celebrities with major fan bases on these social sites.

I know for a fact the main questions that most Advertisers ask themselves before they open up the check book is what exactly is the value of a sponsored blog post or a sponsored Tweet and how exactly can it be measured from an ROI stand point? How do I justify to spending X amount dollars, is it a CPC or CPM? With the evolution of Google most advertisers have started to live and die by the “numbers” when buying media. Everything has to add up on a eCPM, CPC, CPA and they use all these fancy words and terminologies. I think its a lot more cut an dry that we all think.

Just as an example if we do want to look at the numbers, according to CelebrityTweet
Kim Kardashian charges $10,000 per sponsored Tweet. This is the cost for her just to mention a product in 140 characters or less. I know on the outside it sounds ridiculous but looking at from an objective advertiser point of view, its no different than paying for advertising on another site at a $1 CPM since Kim Kardashian has over 1.2 million Twitter followers.

As I said in the earlier posts about the evolution of online marketing, I am a firm believer that Advertisers have to look at themselves in a new light to survive. They have to not only become content creators but they also have to align themselves in social hemisphere with the right people in the Community that will help extend the reach of their brand. Just like in any other Community the quickest way to make friends and get social proof is to align yourself with someone or a group of people who already have massive amounts of Social proof.

I know the next question your asking after reading this is ” is it cool to pay for friends” “or pay to align yourself with a blogger”. Don’t we need some sort of transparency? The answer to that question is both Yes and No. It all really depends on the type of action or blog post that they are paying for. A couple examples below.

If the Advertiser is paying a person to review a product and then proceeds to send the blogger that specific product to review. I don’t think this is an efficient form of advertising as there is a rationale for the blog post to be slanted a certain way since the blogger is getting paid and feels compelled to say something nice about the Advertisers product since they were not only mailed the product at no charge but also were being paid for the review. The advertiser obviously pays the Blogger to post the review with an obvious goal of increasing sales and generating new loyal customers. There is a definite conflict of interest here.

Also how many people start blogs to just review products? Not many, so from an editorial point of view it knocks out the fluidity of the blog.

On the other hand if a blogger is being paid to review a TV show, or Movie, or a some sort of content in most cases the person or production company paying for the review’s main goal is to get exposure with the understanding that they will garner both good and bad reviews to their flick..

They in most cases aren’t trying to sell any tangible product but instead they want to know what that specific blogger’s reaction is after watching their movie trailor. The production company understands that the more Social Conversation they drum up in the Blogosphere both good and bad will only encourage more people to go out and check out the movie for themselves.

The way Social Networking is setup is that everybody has their own voice and they read Blogs and News Article with an innocent sense of curiosity. I look at sponsored posting and sponsored tweeting in the same light it has to have a sense of transparency. The blogger can’t blatantly show that they are just looking to help the company that they are reviewing sell product with the blog post, and from an editorial stand point whatever they are reviewing has to flow with the rhythm of their blog or else they will lose readership. As a blogger, that is my main rationale if I were to accept payment for the review of non sales based products.

5 Online Marketing Predictions for 2010

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This post is in response to the post on ReadWriteWeb about the changes that will happen in Social Media in 2010. The author Ravit Lichtenberg briefly mentions about the desire now for advertisers to want to own their own content. This really attach’s to my own views on where Online Marketing as a whole is heading toward in the future.

This methodology of Content Producer vs Online Marketer is something that I have been advocating for a long time now. In 2010 I believe that this transparency that exists right now between the Content Producer on YouTube and Advertiser in Adwords as an example will be so small that there won’t be no telling the difference.

I would like to take it a step further an analyze the 5 ways that Online Marketing in General will change and evolve over the next year from a B2B point of view.

1.
Companies will finally understand that Short-Term Sales on AdWords are far less valuable that Long-Term Branding on Social Networks. They will understand that AdWords, Affiliate Marketing, and Email Marketing are more a piece of a large puzzle than just the whole puzzle. Companies will have to stop seeking short term gratification in their marketing efforts.

They will invest time and effort in learning more about their customers and where they hang out. They will figure out ways to engage them on different platforms such as Mobile, iTunes, and Youtube etc.

2.
Companies will find out that the quick buck is dead. This is the information age and developing a long term branded image will be the only way to survive. As an example, instead of just buying a product like Diet Pills through email advertisement in the past, now the educated consumer will go on Twitter or Facebook to find out more information on that specific product.

3.
“Video is here for good” Companies will finally figure out that Online Video is the most efficient and engaging way to deliver a message and text emails and text ads will see a dramatic decrease in conversions as people are woo’d in to new catchy video ads that deliver short term entertaining gratification.

4.
There will be intense competition in 2010 on Ad Space and traditional Online Media Buying such as “Adwords” and the companies that put their long term branding first will be the companies that evolve. The more people bidding for advertising the higher the price goes, companies will finally figure out that the difference between them being a $5 million non sustainable company or a $50 Million sustainable company is the role they play in the Social Eco System that we call Twitter, Facebook, YouTube and Blogs. The smart companies will become Content Producers and instead of using Social Media as an advertising mechanism they will instead become Trusted Members of the ever growing community.

5.
” Increase In On Site two way communication”

Companies will finally understand the need to stop turning and burning with pressure tactic based sales and landing pages and instead build out products and web sites that encourage the essential two way communication. Now I am not talking about putting a share button next to a piece of content, or making one blog post a year.
I am talking about Polls, User Generated Video Contests or some other fancy cliche that encourage people to speak up their thoughts and be encouraged to not only stay on the site longer but also actually come back to the site as well.
“We aren’t used car salesman anymore now when consumers come to our site we need to be rock stars”. This is what our image has to portray.

Google Trends is Here! SEO is Changing

Google Trends is here. Google in it’s long struggle to bring real time relevance to Google search is finally synching in Searching with social media sites like Facebook, Twitter and Youtube with the ultimate goal of bringing people the most real-time up to date news.

I guess like most people you are asking what does this mean from an Online Marketing and SEO stand point? How does this affect how I drive people to my site? Well if you stay up to date on Google’s Blog you will understand that they are making some major changes to their search algorithm.
No longer will you be able to rank for keywords with old school link building techniques, link purchasing from sites like Text Link Ads and link farms but instead you will have to create content based ADS that are built around current events that not only engage people but are also relevant to the paticular keyword.

People are coming in packs to sites like Digg, Stumble Upon, Reddit and Twitter and are searching for what is the latest and most current news. Google understands this and now advertisers will have to start to understand this.
To rank on Google and be successful organically in the future you will have to turn your company into a Content Creator and Less a Marketer. You will have to continually research Hot Topics and then create Content around these Hot Topics that pertain to your Brand. This is a new way thinking and an incredible new way of marketing.

I expect very high levels of transparentcy and a new powerful culture of creativity which excites me. The future is bright!